Effective Date: 1 May 2025

Welcome to Herix! By visiting our website or purchasing from us, you agree to the following Terms and Conditions. Please read them carefully before placing any order.

1. About UltraPods

Herix (“we”, “us”, “our”) is an online store specializing in quality tech gadgets like wireless earpods and smartwatches. We are committed to offering products that deliver great value and reliability.

2. Products and Pricing

  • All product descriptions, images, and specifications are provided to the best of our knowledge. Slight variations may occur in packaging, colors, or materials without affecting functionality.
  • Prices are listed in Indian Rupees (INR) and are subject to change without prior notice.
  • We reserve the right to correct any errors in pricing or product information and to cancel any orders based on such errors.

3. Payment Options

  • We offer multiple payment options for your convenience:
    • Full Payment (Prepaid)
    • Partial Payment (Advance + Remaining Cash on Delivery)
    • Full Cash on Delivery (COD)
  • By choosing COD or Partial Payment, you agree to be available at the delivery address with the required amount at the time of delivery.

4. Order Processing and Shipping

  • Orders are typically dispatched within 1–2 business days after payment confirmation.
  • Delivery timelines may vary depending on your location and courier service availability.
  • Shipping updates and tracking details will be sent via email or SMS once your order is shipped.

5. Cancellations

  • Orders can only be canceled before they are dispatched.
  • Once an order is shipped, it cannot be canceled.

6. Returns and Refunds

  • If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery to be eligible for a replacement or refund.
  • Refunds or exchanges will only be processed after verifying the issue.
  • We may request photos or videos of the product for faster resolution.
  • Products must be unused and returned in their original packaging where applicable.

For return or refund assistance, please contact us at:
📧 Email: [support@ultrapods.me]
📞 Phone: +91 9171779166

7. Customer Responsibilities

  • Please provide accurate shipping and contact details during checkout.
  • Ensure that someone is available at the delivery address to accept the order.

8. Personal Information and Privacy

  • Your personal information is collected and used according to our [Privacy Policy] ([Insert Link]).
  • We respect your privacy and will never sell or misuse your data.

9. Intellectual Property

  • All content on the Herix website, including logos, text, images, and graphics, is the property of Herix and protected under applicable intellectual property laws.
  • Unauthorized use of any content without our permission is prohibited.

10. Third-Party Services

  • Some links on our website may lead to third-party websites. We are not responsible for their content, policies, or services.

11. Limitation of Liability

  • Herix shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the value of the product purchased.

12. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms at any time without prior notice.
  • Any changes will be effective immediately upon posting on the website.

13. Contact Us

For any questions, concerns, or support, feel free to contact us:
📧 Email: [support@ultrapods.me]
📞 Phone: +91 9171779166