At Herix, customer satisfaction is our top priority. We aim to deliver your orders as quickly, safely, and efficiently as possible. Please review our shipping and delivery terms carefully.

1. Shipping Coverage

We proudly ship across all locations in India. No matter where you are located, we will ensure your order reaches you securely.

2. Order Processing Time

  • Once you place an order, our team begins processing it immediately.
  • All orders are dispatched within 1–2 business days (excluding Sundays and public holidays).
  • You will be notified via SMS, email, or WhatsApp once your order is shipped along with a tracking link.

3. Estimated Delivery Time

  • After dispatch, orders typically take 4–5 business days for delivery.
  • Delivery timelines may vary slightly depending on your location, weather conditions, courier workloads, and public holidays.

4. Shipping Charges

  • We offer FREE Shipping on all orders — no minimum order value is required.
  • There are no hidden charges or additional shipping fees.

5. Courier Partners

We have partnered with multiple reliable courier companies to ensure the fastest and safest delivery of your orders. Selection of the courier partner depends on your location and service availability at the time of dispatch.

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via SMS, email, and/or WhatsApp.
  • You can use this link to track the live status of your shipment at any time.

7. Address Change Requests

  • If you wish to change your shipping address, you must request the change before your order has been dispatched.
  • Please contact us at support@ultrapods.me or call/WhatsApp us at +91 9171779166 to update your address.

8. Order Shipment Policy

  • We ship all products from a single order together, unless otherwise communicated.
  • In rare cases, if a part of the order is delayed, we may ship items separately at no extra cost.

9. Delivery Attempts

  • Our courier partners will make up to 1–2 delivery attempts.
  • If the courier is unable to deliver the package after attempts, it may be returned to us.
  • In such cases, we will contact you to arrange redelivery or a suitable solution.

10. Shipping Delays

  • While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances like weather conditions, strikes, or service interruptions.
  • We request your understanding and patience in such situations. Our team will always keep you informed if there is a significant delay.

11. Damaged, Missing, or Lost Packages

  • If your package is damaged during transit, appears lost, or if you receive incorrect or missing items, please contact us within 48 hours of delivery.
  • To process such claims, a 360-degree parcel opening video is mandatory. Without a proper unboxing video, we will not be able to assist with replacement or refund requests.
  • Please reach out to us at support@ultrapods.me or call/WhatsApp us at +91 9171779166 as soon as possible so we can assist you promptly.

If you have any questions regarding shipping, feel free to reach out to our customer support team at any time. We’re always here to help! ✨