Effective Date: 1 May 2025

Welcome to UltraPods!
At Herix, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from [ultrapods.me] (“Website”).

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services:

a) Information You Provide:

  • Name
  • Phone Number
  • Email Address
  • Shipping and Billing Address
  • Payment Information (secured via trusted payment gateways)
  • Messages you send to our support team

b) Information Collected Automatically:

  • IP Address
  • Device Information (browser type, operating system)
  • Browsing Behavior (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders, returns, or support queries
  • Send you updates, offers, and marketing communications (only with your consent)
  • Improve our Website, products, and services
  • Detect, prevent, and investigate fraudulent or illegal activities
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
However, we may share limited information with:

  • Logistics Partners: To deliver your orders
  • Payment Service Providers: To process secure payments
  • Marketing and Analytics Providers: (including Facebook Pixel and Google Analytics) to help us understand customer behavior and improve our services
  • Legal Authorities: When required by law or to protect our rights

All service providers we work with are contractually obligated to keep your information secure.

4. Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet legal, tax, and regulatory obligations
  • Resolve disputes and enforce our agreements

You can request deletion of your personal data at any time by contacting us (see Section 9).

5. Data Protection

We take the security of your information seriously:

  • Data is stored on secure servers located within India
  • Secure Socket Layer (SSL) encryption protects data during transmission
  • Strict access controls are in place

While we follow best practices, no method of data transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.
Cookies help us:

  • Remember your preferences
  • Maintain session security
  • Analyze site usage (through tools like Google Analytics and Facebook Pixel)

You can control or disable cookies through your browser settings, though this may affect site functionality.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications at any time
  • Request restriction or objection to certain types of data processing

To exercise your rights, please contact us at [support@ultrapods.me].

8. Third-Party Websites

Our Website may link to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies separately.

9. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please reach out to us:

📧 Email: [support@ultrapods.me]
🌐 Website: [ultrapods.me]

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
We encourage you to review this policy regularly to stay informed.